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Conflict Engagement: Everyday Skills for Better Outcomes
Goals and Objectives:
1. Define common conflict styles and describe when each is effective
2. Describe positions and interests and how to leverage interests when creating solutions
3. Describe techniques for re-framing and deescalating emotion to restore dialogue

Mar 28, 2019 1:00 PM in Eastern Time (US and Canada)

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Sally Fortner
MD @University of New Mexico
Sally Fortner, MD, is a Professor of Anesthesiology and Critical Care Medicine at the University of New Mexico. She is the Director of Professionalism and a simulation instructor in her department. She serves as the Director of Professional Development for the School of Medicine and in this role; she leads a team of coaches in helping medical students improve their clinical communication and clinical reasoning skills as measured by Objective Structured Clinical Exams (OSCEs). She is also the Assistant Director of the School of Medicine’s Baccalaureate-MD program and co-chairs the admissions committee for the program.